122% increase in conversion rate
Key event conversion rate increased from 5.27% to 11.72%, more than doubling patient acquisition efficiency.
Upneeq / Aesthetics
A data-driven strategy that aligned paid media, SEO, and AI search optimization to attract higher intent patients while improving marketing efficiency.
Connecting paid media, organic search, and AI referrals to drive stronger patient acquisition.
Overview
Upneeq partnered with XDS to transform its digital acquisition strategy by identifying which marketing channels generated the highest quality patient conversions, not simply the most traffic. We analyzed performance across paid media, SEO, branded and nonbranded organic search, earned media, and emerging AI assistant referrals, then optimized media investment, audience targeting, and content around real business outcomes. The analysis revealed that organic search consistently converted two to three times higher than paid media on a per session basis, while AI assistant referrals emerged as the highest performing channel with a 40.8 percent conversion rate. These insights enabled a more efficient growth strategy that aligned paid media with high intent search behavior, strengthened SEO and AEO performance, and improved overall marketing efficiency through smarter budget allocation rather than increased spending.
Services
Key event conversion rate increased from 5.27% to 11.72%, more than doubling patient acquisition efficiency.
ROAS improved from 1.12 to 1.39 while media investment increased by only 11%, demonstrating significantly greater efficiency rather than simply spending more.
AI assistants and large language models became a measurable acquisition channel, delivering a 40.8% conversion rate and validating the importance of Answer Engine Optimization before it became mainstream.
Digital Consultancy + Design Studio + Growth Marketing
At XDS every decision we make starts with people.
We combine research, strategy, design thinking, and real world healthcare expertise to create experiences that are intuitive, inclusive, and built for measurable impact.
From the earliest concept through launch and optimization, we work as an extension of your team, helping transform complex healthcare challenges into experiences people understand, trust, and use.
We’ll Navigate the Chaos