WE’RE REDEFINING HEALTH AND WELLNESS MARKETING.

Our vast health and wellness experience paired with our small and nimble size is unmatched in the industry.

A Customer Experience Agency

The Experience Design Studio is a digitally native customer experience agency founded in 2017 by two agency veterans, bringing their collective creative, user experience, marketing, technology and healthcare expertise together. We collaborate from strategy to creation and growth, blending consulting, design, engineering, marketing, and analytics with the aim of providing seamless customer, patient and HCP experiences across all digital touch points, with common sense sprinkled in.

We provide a high-touch level of service, from experienced and nimble industry professionals, at the speed needed for today’s digital challenges. XDS was purpose-built with user experience, strategy, and technology at our center to solve the vast challenges in health and wellness marketing in today’s ever-changing digital ecosystem.

Hands-On Digital Agency
Veterans

Our founders Douglas Rockhill and Shai Reichert have lead digital transformations for the largest health companies in the world for the past 20 years, having worked for large agencies, startups and fortune 500 companies. Their marquee projects and achievements have included creating Bristol-Myers Squibb first digital sales aid, redesigning Cincinnati Children’s Hospital website while optimizing a sprawling content repository, converting and enabling Allergan’s sales teams to be entirely digital, helping Johnson and Johnson reimagine how to onboard new employees in their massive intranet, and creating first-in-market content marketing solutions for Opdivo. Together they have built a fast-growing and experienced team that is enjoys helping brands at every stage of evolution in order to reach their full potential online and garner maximum ROI.

Different by
Design

What makes us truly different and unique? Aside from our resourcefulness, resolve, drive and resilience combined with the utmost professionalism, our dedicated and highly experienced team has a hands-on approach and a relenting commitment to success. We treat our clients like they are part of our family, as we look to build long term partnerships built on trust and value that converts and leads to ROI and growth.

trust. value. growth.

doug

Doug.

Co-Founder / UX & Design

shai

Shai.

Co-Founder / Technology & Ops

amy

Amy.

Senior Digital Producer

tiff

Tiffany.

Digital Strategist

mike

Mike.

Design Director

mark

Mark.

Lead Web Developer

chen

Chen.

Experience Designer

will

Will.

Web Developer

ash

Ashley.

Web Developer

Yi Digital Producer

Yi.

Associate Digital Producer

deb

Deborah.

Experience Designer

Hannah UX Designer

Hannah.

Associate UX Designer

Courtney Digital Producer

Courtney.

Digital Producer

Sarah Engagement Strategist SEO SEM

Sarah.

Engagement Strategist

Luke - Web Developer

Luke.

Web Developer

Sara.

Experience Analyst

Mallory - Web Developer

Mallory.

Web Developer

monster

Experience
Matters

From early stage initiatives to commercialization, sustenance and scale, we serve as a seamless extension of our clients’ teams, ready to take on any challenge while providing immediate and long term results with speed and detail. Read on about the varied and focused digital services we offer across user experience, design, technology, digital marketing and healthcare enablement for both national and global brands. Then, view our latest case studies to see our services in action – how we’ve helped Rubius Therapeutics launch their first award winning intranet and clinical trials initiative, boost Shockwave Medical’s online presence, sales enablement and lead generation efforts, help MedicAlert with a massive overhaul of their web presence, bring an innovative in-store experience for Godiva to fruition during the holiday rush, and much more.

Our Services Our Work

WE’RE FORTUNATE TO BE WORKING
FOR THE BIGGEST IN THE INDUSTRY.

    • Shockwave Medical
    • Johnson & Johnson
    • Rubius Therapeutics
    • Omega Therapeutics
    • Sanofi
    • MC2 Therapeutics
    • Biogen
    • Arcus Biosciences
    • AbbVie logo
    • Aria CV
    • Outcome Health